Return Policy

General Item Return Policy


After placing an order, you will receive an email containing the shipment date and other details of your order. Some products have different policies or requirements associated with them. 

Please contact us before returning a defective item to receive the return shipping address and other instructions.


Free Lifetime Warranty 


Did your item arrive damaged, different, or not working? 

If so, you are protected with our free lifetime warranty! 
Please follow the procedures down below.

1. Within 14 days of receiving the product, contact us with a photo or video explaining the issue and whether you want a refund or replacement.
2. We will review the claim and contact you if we need more information.


*Please check out the full warranty here!


Where Do I Send Returns? 


Please contact our Customer service at:

whoahouseinfo@gmail.com


REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will email you that we have received your returned item. We will also email you the approval or rejection of your refund.

Your refund will be back to your original payment within 3-5 business days. 

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking fee is charged to the consumers for the returning product.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.