Shipping Policy

We ship worldwide to 46 countries. We use reliable international carriers to ensure that their packages reach their destination safely.

Order Processing

For Regular and Custom Diamond Painting Kits: 4-6 days

For Diamond Painting Accessories: 6-8 days

Delivery Time

We ship Monday through Friday, excluding weekends and holidays. Shipping time is typically dependent on how long customs take, which can vary from country to country.

USA: average 15-20 days
Canada: average 8-12 days
UK: average 6-10 days
Australia: average 18-25 days 
All Others: average 25-30 days

Please note that factors outside of our control (eg holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience.

Affected by Covid-19, there will be some delay in the delivery.

Change Of Address 

If your address changes, please contact us at within 24 hours.

Please note: If you ask for a change of address after delivery, we can't guarantee to change the address within the promised time limit. 

Split Shipping 

In some cases, goods may be shipped separately in two or three shipments, depending on the order and inventory of the products. In the case of partial shipments, please note that delivery may vary with subsequent shipments. If this happens, we will contact you in advance.


After ordering, you will receive an email with the order confirmation. You will also receive an email notification containing package dispatching and tracking information. In some cases, the carrier may need one or two days to update the tracking status, and please allow 1-2 business days. 

Our qualified logistic team keeps track of every order and continuously updates the shipment status of our customers.

Keep in mind that if the size or color of the replacement changes, the replacement may take longer delivery than usual due to the need to contact the customer and obtain confirmation of the replacement or replacement.